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10 Courageous Decisions to Commit To
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10 Courageous Decisions to Commit To

Courage to Commit

A Brand Promise in essence is the key strategic difference that you are committing to making in your marketplace. It takes courage to make any BIG commitments and this is a BIG, BIG one. Far safer to being a commodity service or product and not stand out in the crowd.

The 10 Decisions

  • To create a Brand Promise to your Clients and Prospects.
  • To declare this Brand Promise at every opportunity to your Clients and Prospects.
  • To let your Business be held accountable to this Brand Promise.
  • To keep your Company focused on this Brand Promise for the foreseeable future.
  • To hold your Brand Promise when times get tough.
  • To say NO to prospects and new opportunities that will divert your attention away from your Brand Promise.
  • To set priorities on a quarterly basis to deepen your commitment to your Brand Promise.
  • To measure and make known to all staff members the progress your are making on your Brand Promise.
  • To stay sensitive to your Brand Promise, rather than letting commoditization take off it's edge.
  • To change your Brand Promise when it not longer is uncommon in your market.

    Examples of Brand Promises:

    Southwest Airlines - Low fares, lots of flights, lots of fun.
    L'Oreal - Helping woman look and feel beautiful.
    TGIF - Going to TGI Friday's any day of the week makes you feel like it the best day of the week - Friday.
    Curves - Promises women, "fitness and weight loss and the power to amaze yourself."

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